This course is designed for people of all levels who wish to build and develop strong working relationships with others. The course examines ways to build rapport and respect with others by enhancing communication – using clear and effective verbal and non – verbal communication skills. Analysing selfmotivation and personal behaviour, delegates are encouraged to identify different patterns of behaviour…read more →
Effective communication on the telephone means not only understanding the customer, but also being assertive with difficult callers. This interactive one day course will enable delegates to examine the tools, tips and techniques involved in dealing with customers on the telephone. The course is is ideal for those who have frequent contact with customers and is suited to those on reception, customer service units, call centres, help desks
AIDA is the original sales training acronym, from the late 1950s, when selling was first treated as a professional discipline, and sales training began
This eight-hour course will provide delegates with knowledge of all aspects of Poker Games and their rules. This course includes practical sessions for all games.