This dynamic one day training course will enable you to develop your telephone techniques, calling structure, questioning, opening statements, closing techniques and self confidence in order to increase levels of customer service and to present a consultative approach to selling. Who Should Attend? Anyone responsible for making outbound or handling inbound calls. Outcomes By the end of the workshop you…read more →
Virtually everyone in sales today sells over the phone, at least part of the time. Now it is time for you to evaluate how you use the telephone and where it fits into your marketing, sale, and service strategy?
Effective communication on the telephone means not only understanding the customer, but also being assertive with difficult callers. This interactive one day course will enable delegates to examine the tools, tips and techniques involved in dealing with customers on the telephone. The course is is ideal for those who have frequent contact with customers and is suited to those on reception, customer service units, call centres, help desks