Motivated people are central to organisational success. In a recent survey over 80% of employees said that recognition from their ultimate boss, “praise from their immediate manager” and an honest approach from management would increase their motivation. This course offers a practical guide on what motivates and de-motivates people. It also examines how to maximise performance and achieve the best…read more →
This course is designed for people of all levels who wish to build and develop strong working relationships with others. The course examines ways to build rapport and respect with others by enhancing communication – using clear and effective verbal and non – verbal communication skills. Analysing selfmotivation and personal behaviour, delegates are encouraged to identify different patterns of behaviour…read more →
Effective communication on the telephone means not only understanding the customer, but also being assertive with difficult callers. This interactive one day course will enable delegates to examine the tools, tips and techniques involved in dealing with customers on the telephone. The course is is ideal for those who have frequent contact with customers and is suited to those on reception, customer service units, call centres, help desks