The goal of this training course is to provide individuals with the skills and knowledge to be a successful chat representative. This course has been set up with a focus of transferring your existing customer communication skills from phone, email or face-to-face into the chat channel. Who Should Attend? Anyone who will be or uses the chat channel for inbound…read more →
This two-day course is designed for business owners and entrepreneurs who are ready to create a business plan. All the essential steps are covered, including drafting the original document; identifying the audience; gathering information; researching; describing product plans; and marketing, sales, and accounting terms. Students will come away from the course energized and prepared to write their business plan. What…read more →
Virtually everyone in sales today sells over the phone, at least part of the time. Now it is time for you to evaluate how you use the telephone and where it fits into your marketing, sale, and service strategy?
A small marketing budget doesn’t mean you can’t meet your goals and business objectives – you just have to be more creative in your marketing tactics
A small marketing budget does not mean you cannot meet your goals and business objectives, you just have to be more creative in your marketing tactics. This half day workshop will show you how to get maximum exposure at minimum cost. Learn effective, low cost and non cost strategies to improve sales. Develop your company’s image and build your bottom…read more →
An introduction to outbound selling. This dynamic four-hour workshop enables delegates to develop their telephone skills and self confidence in order to increase levels of customer service and to present a consultative approach to selling. Who Should Attend? Anyone responsible for making outbound or handling inbound calls. Outcomes By the end of the workshop you will be able to: Build…read more →
Depending on the size of your team there will be a number of different types within your overall team, and it is highly likely that the majority of your sales team will not be made up of ‘Star Performers’, They probably look something like this: Star Performer: Limited in numbers, worth their weight in gold! High Pressure Closer: Wins their…read more →
AIDA is the original sales training acronym, from the late 1950s, when selling was first treated as a professional discipline, and sales training began