The need for leading, promoting and enhancing a customer focused culture is essential within every organization. This one day training course will provide you with an opportunity to explore your responsibilities within your role as a customer service representative. As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements…read more →
This training course is designed for Managers, Supervisors, Team Leaders and people looking to become managers.
If leaders are to be partners with the people they work with, they need skills that will enable them (1) to find out what individuals need in order to accomplish their personal and organisation goals, (2) to use a variety of leadership styles to meet those needs, and (3) to set up a communication process for reaching agreements about what…read more →
Motivating and managing people to achieve their best and dealing with poor performance are essential skills for today’s successful manager and are also critical to the future success of all organisations. This course covers the motivational and performance management skills that inspire staff to excel at work. Who Should Attend? Managers, team leaders and supervisors who are responsible for the…read more →
As customer expectations for speed, quality and cost have increased, customer service roles have become increasingly demanding. In order to consistently deliver a superior customer experience, effective customer focused processes need to be in place to ensure the customers’ demands and expectations are met efficiently and on time. This course is designed to examine your organisation’s customer service process in…read more →
You’re the boss, but you still spend too much time on the day-to-day. Here’s how to become the strategic leader your company needs. In the beginning, there was just you and your partners. You did every job. You coded, you met with investors, you emptied the trash and phoned in the midnight pizza. Now you have others to do all…read more →
Leadership models help us to understand what makes leaders act the way they do. The ideal is not to lock yourself in to a type of behavior discussed in the model, but to realise that every situation calls for a different approach or behaviour to be taken. Two models will be discussed, the Four Framework Approach and the Managerial Grid….read more →
There are four major factors in leadership: Follower Different people require different styles of leadership. For example, a new hire requires more supervision than an experienced employee. A person who lacks motivation requires a different approach than one with a high degree of motivation. You must know your people! The fundamental starting point is having a good understanding of human…read more →