The need for leading, promoting and enhancing a customer focused culture is essential within every organization. This one day training course will provide you with an opportunity to explore your responsibilities within your role as a customer service representative. As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements…read more →
This dynamic four-hour workshop enables delegates to develop their face to face servicing skills and self confidence in order to increase levels of customer service and present a consultative approach to selling through service.
The need for leading, promoting and enhancing a customer focused culture is essential within every organization
Five day training course for customer services in the online gaming industry. Aims and objectives To provide exposure, training, development and guidance for people wishing to work within the Online Gaming Industry in the position of a Customer Service Representative. What topics are covered The World of Online Gaming The World of Deposit Methods Interview Techniques Social Media Casino Games…read more →
An introduction to outbound selling. This dynamic four-hour workshop enables delegates to develop their telephone skills and self confidence in order to increase levels of customer service and to present a consultative approach to selling. Who Should Attend? Anyone responsible for making outbound or handling inbound calls. Outcomes By the end of the workshop you will be able to: Build…read more →
As customer expectations for speed, quality and cost have increased, customer service roles have become increasingly demanding. In order to consistently deliver a superior customer experience, effective customer focused processes need to be in place to ensure the customers’ demands and expectations are met efficiently and on time. This course is designed to examine your organisation’s customer service process in…read more →
The GFSB started its Training Courses for Business with the Managing Customer Service Course. This course was well attended with 27 delegates attending. The course dealt with the following topics:- Changes in Customer Service Creating Excellence Communication Skills – This session helped participants develop their listening andquestioning skills – two cornerstones for great customer service. Stereotypes – This session helped…read more →