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Proactive Chat Sales

Proactive Chat Sales

Proactive Chat Sales

The goal of this training course is to provide individuals with the skills and knowledge to be a successful chat representative.

This course has been set up with a focus of transferring your existing customer communication skills from phone, email or face-to-face into the chat channel.

Who Should Attend?

Anyone who will be or uses the chat channel for inbound or outbound communication.

Content

  • What is Visitor Traffic?
  • Who are Hot Leads?
  • What controls the number of invitations delivered?
  • What might affect the acceptance of an invitation?
  • Why might someone abandon?
  • Chats and Interactive Chats
  • Sales

Course duration: 1 day

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