The key to effective communication is that you understand what others are trying to communicate. Listening and questioning skills play a vital part in ensuring good communication is achieved and open working relationships are built. Interactive sessions will help to develop confidence, in effective listening and questioning skills. Who Should Attend? Individuals, who want to improve their confidence, gather information,…read more →
Motivating and managing people to achieve their best and dealing with poor performance are essential skills for today’s successful manager and are also critical to the future success of all organisations. This course covers the motivational and performance management skills that inspire staff to excel at work. Who Should Attend? Managers, team leaders and supervisors who are responsible for the…read more →
As customer expectations for speed, quality and cost have increased, customer service roles have become increasingly demanding. In order to consistently deliver a superior customer experience, effective customer focused processes need to be in place to ensure the customers’ demands and expectations are met efficiently and on time. This course is designed to examine your organisation’s customer service process in…read more →
Selecting the “right person” for the “right job” is the key to successful recruitment. When looking to fill a vacancy, recruiters must carefully consider the skills and competencies required for each role. From examining job descriptions and person specifications through to the selection interview itself – delegates will be encouraged to use best practice throughout. This course examines the most…read more →
Performance management is widely recognised as playing a key role in the development of skills in the workplace and a vital part of the performance management process is the appraisal process. Handled well – the benefits of appraising are enormous. Handled badly, team members may leave the appraisal interview feeling de-motivated and under-valued. This course is designed to examine the…read more →
Overview This eight-hour course will provide delegates with knowledge of all aspects of Poker Games and their rules. This course includes practical sessions for all games. Course Level Entry level Who Should Attend? Anyone who is interested in working in the exciting world of online or land based Poker rooms. Outcomes By the end of this course you will be…read more →
Motivated people are central to organisational success. In a recent survey over 80% of employees said that recognition from their ultimate boss, “praise from their immediate manager” and an honest approach from management would increase their motivation. This course offers a practical guide on what motivates and de-motivates people. It also examines how to maximise performance and achieve the best…read more →
This course is designed for people of all levels who wish to build and develop strong working relationships with others. The course examines ways to build rapport and respect with others by enhancing communication – using clear and effective verbal and non – verbal communication skills. Analysing selfmotivation and personal behaviour, delegates are encouraged to identify different patterns of behaviour…read more →