Different protégés will require different amounts and kinds of attention, advice, information, and encouragement. Some will feel comfortable approaching you; others will be shy, intimidated, or reluctant to seek help. A good mentor is approachable and available. At the same time, effective mentoring need not always require large amounts of time. You can provide great help in just a few…read more →
Business networking is an effective and efficient way for business people to connect, develop meaningful relationships, and grow their businesses. These achievements don’t come through a direct sales approach, however. They come from being interested in helping others, in listening, and in purposefully meeting and introducing people to one another. In this two-day course, you’ll learn the essential ingredients for…read more →
Five day training course for customer services in the online gaming industry. Aims and objectives To provide exposure, training, development and guidance for people wishing to work within the Online Gaming Industry in the position of a Customer Service Representative. What topics are covered The World of Online Gaming The World of Deposit Methods Interview Techniques Social Media Casino Games…read more →
This course will enable you to understand both the concept and practice of 360° feedback as a means of assessing and developing people. Many claims are made for this technique so this programme sets out to separate fact from fiction. It will help identify the benefits and how to ensure them, as well as the pitfalls, and how to avoid…read more →
This workshop concentrates on the core elements of presentations – focusing on preparation, practice and performance. Delegates will practice several different styles of presentation video recording equipment will be used and every delegate will leave the course with a record of progress for further reference. Delegates should come to the course with an outline of a presentation to work on….read more →
In today’s rapidly changing business climate, coaching is an essential management skill. Managers need to use a variety of coaching skills and approaches to work effectively with individuals and teams to deliver business results. Who Should Attend? Anyone involved in coaching. Course Objectives This course is designed to equip managers with the knowledge and practical skills to identify learning needs…read more →
If leaders are to be partners with the people they work with, they need skills that will enable them (1) to find out what individuals need in order to accomplish their personal and organisation goals, (2) to use a variety of leadership styles to meet those needs, and (3) to set up a communication process for reaching agreements about what…read more →
An introduction to outbound selling. This dynamic four-hour workshop enables delegates to develop their telephone skills and self confidence in order to increase levels of customer service and to present a consultative approach to selling. Who Should Attend? Anyone responsible for making outbound or handling inbound calls. Outcomes By the end of the workshop you will be able to: Build…read more →