This two-day course is designed for business owners and entrepreneurs who are ready to create a business plan. All the essential steps are covered, including drafting the original document; identifying the audience; gathering information; researching; describing product plans; and marketing, sales, and accounting terms. Students will come away from the course energized and prepared to write their business plan. What…read more →
It is essential to understand how to write reports and proposals that get read. We write reports in a range of formats and a variety of purposes. Whether you need to report on a product analysis, inventory, feasibility studies, or something else, report writing is a skill you will use again and again. Having a method to prepare these documents…read more →
If you and the people who work with you don’t understand where the company is going, they may all develop their own priorities and actually prevent you from getting where you need to be. Part of getting everyone on board is creating a strategic plan complete with the organization’s values, vision, and mission. Then, there’s the challenge of bringing these…read more →
Different protégés will require different amounts and kinds of attention, advice, information, and encouragement. Some will feel comfortable approaching you; others will be shy, intimidated, or reluctant to seek help. A good mentor is approachable and available. At the same time, effective mentoring need not always require large amounts of time. You can provide great help in just a few…read more →
This course will enable you to understand both the concept and practice of 360° feedback as a means of assessing and developing people. Many claims are made for this technique so this programme sets out to separate fact from fiction. It will help identify the benefits and how to ensure them, as well as the pitfalls, and how to avoid…read more →
If leaders are to be partners with the people they work with, they need skills that will enable them (1) to find out what individuals need in order to accomplish their personal and organisation goals, (2) to use a variety of leadership styles to meet those needs, and (3) to set up a communication process for reaching agreements about what…read more →
As customer expectations for speed, quality and cost have increased, customer service roles have become increasingly demanding. In order to consistently deliver a superior customer experience, effective customer focused processes need to be in place to ensure the customers’ demands and expectations are met efficiently and on time. This course is designed to examine your organisation’s customer service process in…read more →
Performance management is widely recognised as playing a key role in the development of skills in the workplace and a vital part of the performance management process is the appraisal process. Handled well – the benefits of appraising are enormous. Handled badly, team members may leave the appraisal interview feeling de-motivated and under-valued. This course is designed to examine the…read more →