The goal of this training course is to provide individuals with the skills and knowledge to be a successful chat representative. This course has been set up with a focus of transferring your existing customer communication skills from phone, email or face-to-face into the chat channel. Who Should Attend? Anyone who will be or uses the chat channel for inbound…read more →
The need for leading, promoting and enhancing a customer focused culture is essential within every organization. This one day training course will provide you with an opportunity to explore your responsibilities within your role as a customer service representative. As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements…read more →
Project management isn’t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments – and to get that additional job done well, done under budget, and done on time. This workshop is not intended to take you from a supervisory or administrative…read more →
This dynamic one day training course will enable you to develop your telephone techniques, calling structure, questioning, opening statements, closing techniques and self confidence in order to increase levels of customer service and to present a consultative approach to selling. Who Should Attend? Anyone responsible for making outbound or handling inbound calls. Outcomes By the end of the workshop you…read more →
With the accelerating change of the twenty-first century, time management skills are at the top of the personal development tool kit. This course is designed to relate effective time management to the achievement of business objectives, key tasks and jobs. Delegates will be introduced to the concept of urgent versus important and learn how to deal with interruptions. Who should…read more →
Wouldn’t it be nice to be your own boss, work on your own schedule, and make money doing something that you’re passionate about? Millions of people around the world are living that dream and running their own business. This three-day course will teach you the basics of entrepreneurship. You’ll consider if entrepreneurship is right for you and learn the basic…read more →
Change is a hallmark of today’s business world. In particular, our workforce is constantly changing – people come and go, and move into new roles within the company. Succession planning can help you make the most of that change by ensuring that when someone leaves, there is someone new to take their place. This one-day course will teach you the…read more →
Risk management has long been a key part of project management and it has also become an increasingly important part of organizational best practices. Corporations have realized that effective risk management can not only reduce the negative impact of crises; it can provide real benefits and cost savings. The risk management framework provided in this workshop is flexible enough for…read more →