VIDEO: GFSB Managing Customer Services

The need for leading, promoting and enhancing a customer focused culture is essential within every organization. This half day workshop will provide you with an opportunity to explore your responsibilities within your role as a customer service representative. As you discuss the various skills and techniques, you will draw from your own personal and varied experiences to share elements of reward and challenge. Consider this workshop as a re-energizing time to build and expand from where you are now.

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